Privacy Policy

1.   Introduction

dCloud-Labs is a company registered in England and Wales (Company No. 17107120).
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or interact with our services.

We are committed to respecting your privacy and complying with UK GDPR and the Data Protection Act 2018.

If you have any questions, you can contact us at:
info@dcloudlabs.uk

2.   Who we are (Data Controller)

For the purpose of data protection law, the data controller is:

dCloud-Labs LTD
3rd Floor, 86-90 Paul Street
London
EC2A 4NE
United Kingdom

3.   What personal data we collect

3.1.  Data you provide directly:

1. Name
2. Email address
3. Phone number
4. Company name
5. Project details, enquiry information, and any data you submit via forms or email

3.2.  Data collected automatically

1. IP address
2. Browser type and version
3. Device information
4. Pages visited and navigation paths
5. Time spent on the site
6. Referring site data

3.3.  Cookies and tracking

We use essential cookies for site functionality and analytics cookies (e.g., Google Analytics) to understand website traffic. You can manage cookie settings through your browser.

4. How we use your personal data

We process personal data for the following purposes:

• Responding to enquiries
• Delivering proposals and professional services
• Managing customer relationships
• Operating and improving our website
• Complying with legal obligations
• Conducting marketing activities (with your consent where required)

5. Legal bases for processing

We rely on the following lawful grounds under UK GDPR:

• Contractual necessity — to engage with you or deliver services
• Legitimate interests — to operate and improve our business
• Consent — for optional marketing and analytics
• Legal obligation — to maintain proper business records and comply with the law

6. Sharing your data

We may share personal data with:

• Professional service tools (e.g., Salesforce, project management tools, analytics providers)
• Subcontractors working under strict confidentiality
• Legal, regulatory, or government authorities when required
• Hosting providers and secure cloud service providers
• We never sell your data.

7. International transfers

Some of our service providers may operate outside the UK.  Where this occurs, we ensure appropriate safeguards, such as:

• UK-approved adequacy decisions
• Standard Contractual Clauses (SCCs)
• Additional security and contractual controls

8. Data retention

We keep personal data only as long as necessary for:

• Providing services
• Meeting legal requirements
• Resolving disputes
• Maintaining business records

Typical retention periods range from 12 months to 7 years, depending on context.

9. Your rights under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to processing
• Restrict processing
• Withdraw consent (where applicable)
• Data portability

Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

10. Security of your data

We use a combination of technical and organisational measures to protect your data, including:

• Encryption
• Access controls
• Secure hosting locations
• Regular monitoring and audits

11. Third-party links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact us

If you have questions or want to exercise your rights, contact our Data Protection Lead:

Email: info@dcloudlabs.uk

Address: dCloud-Labs LTD 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE